Customer satisfaction with a quality product based on the philosophy of lean production

Authors

  • Rellyson Paulo de Sousa
  • Mauricio Johnny Loos

Keywords:

Customer, Globalization, Market.

Abstract

Globalization has made the market even more competitive, demanding cost reductions and better levels of productivity, quality and other requirements. Currently, in addition to having production based on low costs and maximum efficiency, another requirement in the market that is making a difference in productivity is the quality of the product produced in a production model called lean production by Krafcik (1988) as opposed to buffered production which, according to the author, characterizes mass production.

 

DOI: https://doi.org/10.56238/sevenIengineering-028

Published

2024-05-06