VERIFICATION OF A MEDIATIONAL THEORETICAL MODEL BETWEEN ORGANIZATIONAL SUPPORT, KNOWLEDGE MANAGEMENT AND POSITIVE PSYCHOLOGICAL CAPITAL IN WORKERS IN THE STATE OF RIO GRANDE DO NORTE

Abstract

The main objective of this chapter is to evaluate the relationship between organizational support, knowledge management and positive psychological capital, and their impact on employee satisfaction in public and private organizations. In a scenario of constant transformations in organizational structures and dynamics, the role of individuals has proven to be strategic for the achievement of companies' objectives. In this context, knowledge management, which involves the creation, sharing, and application of knowledge, and organizational support, based on expectations of exchanges and mutual benefits between organization and worker, play fundamental roles in the development of positive psychological capital of employees. The research had the participation of workers from public and private institutions in Natal, RN, who answered the sociodemographic data, the knowledge management scale, perception of organizational support and positive psychological capital at work. In the verification of the theoretical model, it was observed that the model, which hypothesized a mediational effect of knowledge management between organizational support and positive psychological capital at work, was confirmed. It was also observed that the greater the organizational support, the greater the knowledge management as a function of positive psychological capital. The mediational effect of knowledge management is considered important as a variable that contributes to the development and maintenance of organizational work events aimed at identifying and elaborating emotional elements in the work environment.

DOI:https://doi.org/10.56238/sevened2024.035-001