Financial intervention in public transport of Manaus

Abstract

Due to the population's dissatisfaction with the services provided by public transport concessionaires in the City of Manaus, the then municipal manager carried out a financial intervention in the transport system from 2019 to 2020. This article proposes an analysis of the population's perception of the improvement in the service after the implementation of the proposals suggested by the City Hall. The research had as a source of bibliographic review the websites, books, articles, and indirect documentation generated by the Manaus City Hall, as well as interviews with 110 users of the service. The quantitative results obtained with the research showed that most of the interviewees still had no perception of improvement in the service, however, the analysis of the information collected shows that many of the proposed measures were implemented and others created, aiming to change this scenario.

DOI:https://doi.org/10.56238/sevened2024.003-020