DIGITAL TRANSFORMATION IN PUBLIC ADMINISTRATION: THE HYPERCONNECTED SOCIETY AND THE DIGITAL EXCLUDED

Abstract

At the end of the twentieth century, many transformations occurred, affecting all spheres, public or private, both in the economic, social and political spheres, all so that society remained hyperconnected. Not unlike this, the Public Administration is also entering this digital context. In the present study, it is demonstrated how technological advancement within the Public Administration has been a challenge, because digital inequality still represents an obstacle to democracy. As a research method, a deductive approach was used based on bibliographic research. It was also found that new information technologies have influenced and have influenced the Public Administration process, so that there have been constant adaptations in electronic processes and services on government digital platforms. Despite the advantages of digital transformation and its positivity, mainly due to the moment in which the world is living, it must be considered that there are still digitally excluded groups and, for this reason, the Public Administration must be in constant reflection and development of public policies for digital inclusion in order to put into effect the principles of democracy and not just a stagnant model of Digital Government.

DOI: https://doi.org/10.56238/sevened2025.011-011