IMPLICATIONS OF THE COVID-19 PANDEMIC ON THE ORGANIZATION OF SERVICES AND ON THE HEALTH OF PRIMARY CARE WORKERS: THE CASE OF PETROLINA, PERNAMBUCO
Keywords
Abstract
Objective: To determine the repercussions of the COVID-19 pandemic on the organization of services and health workers in a Basic Health Unit (UBS). Method: Qualitative research with focus group interviews in the municipality of Petrolina in Pernambuco, involving health workers from a UBS. Visits were made to the service to learn about its structure, its operation and to carry out data collection. The interviews were analyzed using the content analysis technique. The research was approved by the CEP/CISAM/UPE, opinion No. 5,839,349, in December 2022. Results: Nine workers from the health team of the service participated in the research. Work overload, changes in work processes, and difficulties in meeting the demand of suspected cases of Covid-19 were reported. Feelings of loss of close people, fear of getting sick and/or dying, were externalized, in addition to empathy and commitment to work on the front line of care. Conclusion: In the face of strenuous working hours, changes in work processes, psychological and emotional stress, the workers gave sustainability to coping with the pandemic at the UBS. The experience of this process implied changes in the behavior of users and professionals.
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Copyright (c) 2025 Rogério Fabiano Gonçalves, Alda Maria Justo, Edinayara Suylla Oliveira Cavalcante Rocha, Roberta Teixeira Coelho de Andrade Araújo, Camila Alves de Brito, Ellen Cristinni Maciel Canuto, Maria Fernanda da Silva TorresAuthor(s)
-
Rogério Fabiano Gonçalves
-
Alda Maria Justo
-
Edinayara Suylla Oliveira Cavalcante Rocha
-
Roberta Teixeira Coelho de Andrade Araújo
-
Camila Alves de Brito
-
Ellen Cristinni Maciel Canuto
-
Maria Fernanda da Silva Torres