USE OF ARTIFICIAL INTELLIGENCE IN GLOBAL PUBLIC ADMINISTRATIONS: ADVANCES AND PERSPECTIVES

Abstract

In this article, our main objective is to describe and debate whether the evolution of AI adoption in public administrations around the world is evolving consistently. The article is based on the Neoinstitutional theory. In methodological terms, we chose to analyze, based on recent literature and reports, the advances in the implementation of AI in public management, with an emphasis on the member countries of the Organization for Economic Cooperation and Development (OECD). We seek to identify the main actions to improve the efficiency and productivity of public services through the automation of administrative processes and reduction of bureaucracy; optimisation of decision-making based on real-time data analysis and provision of personalised services to citizens. The results of the discussions and analysis of the literature and reports show that the evolution of the use of artificial intelligence in the public sector is closely related to the structuring of an intelligent government, capable of responding to society's demands for better public management. Finally, it can be argued that the prospects for the use of artificial intelligence (AI) in public administrations around the world are varied and complex, reflecting both the opportunities and challenges associated with this technology. These changes are having a positive impact on the functioning of governments, as AI creates new opportunities to improve the performance of public administration.

DOI: https://doi.org/10.56238/sevened2024.037-216