QUALITY OF LIFE AT WORK - QWL: A CASE STUDY WITH THE EMPLOYEES OF THE SPECIALIZED REFERENCE CENTER FOR SOCIAL ASSISTANCE - CREAS IN THE CITY OF FORTALEZA

Abstract

The need for quality of life has become increasingly explicit for organizations and people. Thus, this article presents a case study regarding the Quality of Life at Work (QWL) of the employees of the Specialized Reference Center for Social Assistance (CREAS) in the city of Fortaleza, using indicators based on the categories of the Walton Model. Its categories present broad indicators, easily adaptable to the Brazilian socioeconomic culture, adapting to the organizational condition of the community where the target population is located. The institution is public, belonging to the social assistance policy, in its specialized scope. The method adopted corresponds to an exploratory-descriptive research according to the objectives, and bibliographic according to the procedures. This is a unique case study of quantitative nature, whose data collection occurred through a closed questionnaire applied to sixteen employees of the researched organization. After concluding the data analysis, it is possible to infer that the QWL variables in the surveyed company are not well accepted by a significant portion of the respondents, since 38% of the respondents feel satisfied, while 58% are dissatisfied and 4% opted for an intermediate position.

DOI:https://doi.org/10.56238/sevened2024.029-063