TEACHERS' AND STUDENTS' PERCEPTION OF TECHNOLOGY-MEDIATED CARE IN THE FIGHT AGAINST COVID-19: AN ANALYSIS OF MENTAL HEALTH
Abstract
Faced with the difficulty presented in guiding and monitoring patients affected by covid-19, many countries have applied wireless technologies to fight the virus effectively. With this in mind, the University of the State of Amazonas (UEA) established the service of a technology to clarify doubts about the coronavirus and provide psychological help to the population. The study sought to analyze the perception of professors and students via chatbot about mental health demands during the COVID-19 pandemic. This is a cross-sectional study with a qualitative approach, carried out at the Laboratory of Health Technology and Education (LABTECS) of the School of Health Sciences, and was divided into two phases: literature review and interview with professors and students. In phase 1, a total of 2035 articles were identified, of which 1022 were not associated with the proposed theme, 988 did not answer the guiding question and 16 publications were unavailable in full, 41 articles were selected for evaluation and eligibility, 31 articles did not respond to the research objective, and finally 10 articles were included in the analysis. In phase 2, the interviewees reported identifying demands of anxiety, depression and fear on the part of users, forwarding via chatbot to the specialized mental health team to follow up on the follow-up, show that the chatbot was fundamental for mental health guidance during COVID-19 and reveal that they have expanded their knowledge about health technologies. Therefore, wireless technologies proved to be useful for mental health demands, so that health professionals were able to monitor patients effectively, in addition to the need for reflections on accessibility to online services and mastery of the use of wireless technologies by the population.
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Copyright (c) 2024 Camilly Campos Vasconcelos, Elielza Guerreiro Menezes, Sônia Maria Lemos, Jessé David Nascimento da Costa , Gabriela Pinheiro de Andrade, Bruno Felipe Vargas Julião, Aline Gomes Sidrone, Amanda Silva Souza de Araujo, Jander Menezes CavalcantiAuthor(s)
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Camilly Campos Vasconcelos
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Elielza Guerreiro Menezes
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Sônia Maria Lemos
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Jessé David Nascimento da Costa
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Gabriela Pinheiro de Andrade
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Bruno Felipe Vargas Julião
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Aline Gomes Sidrone
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Amanda Silva Souza de Araujo
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Jander Menezes Cavalcanti