Self-service technologies in the health area: a systematic mapping
Resumo
The study aimed to analyze the relationship between This study aimed to identify the existing self-service technology services in the health area. It is a Systematic Literature Mapping, in which a search was carried out in December 2021, in the Virtual Health Library (VHL), PubMed, ScienceDirect, Scielo and Web of Science databases. The following descriptors were used: self-service and self-service, with adaptations being required to meet the specificities of the databases. Were identified 1,976 studies and after applying the selection criteria, 43 publications reached the quality level for inclusion and inclusion. The reviewed articles present the relevant questions for the users about the applications. This study is recommended for auxiliary research studies, increasing the quality of mobile applications in healthcare.
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Copyright (c) 2023 Bruna Ferreira Pfeiffer, Juliana Martins de Matos da Silveira, Regina Pedroso, Silvia Regina Gralha