The use of quality management tools in the processes of forensic examinations in the institute of criminalistics of the civil police of the federal district: An analysis of its efficiency

Resumen

The general objective of the research is to analyze how the use of quality management tools in the processes of criminal examinations carried out by the Efficiency Sector of the Criminal Police Institute of the Civil Police of the Federal District can improve the performance of this Sector, after the inclusion of management tools in carrying out its processes. The Institute has the task of conducting crime examinations, through the collection, analysis and interpretation of material traces. The Sector responsible for examining the efficiency of objects is called Efficiency, in which the examination is carried out to identify whether the objects collected at crime scenes are suitable for the consolidation of the indicated crime. In 2019, steps were taken to improve the management and administration of processes carried out in the sector, all based on Quality Management principles and tools. In this research the relevance that the use of quality tools had in a public sector will be addressed, being demonstrated through the use of data sample, process mapping, graph with the sample of production variation indicators and an interview with the creator changes, so as to bring a complete understanding of the entire process. It is concluded that: With these changes, improvements were quickly noticed, which led the sector to have a significant increase in its monthly production.

DOI:https://doi.org/10.56238/sevened2023.004-032