Pompei, Telêmaco, and Luís M. Borges Gouveia. 2023. “Relationships Between Quality of Services and Satisfaction, Loyalty and ‘word of mouth’ Communication: Perception of Students at a Higher Education Institution (HEI) During the Pandemic”. Seven Editora, June. https://sevenpublicacoes.com.br/editora/article/view/1636.